Terms and conditions

SwissBid GmbH, Alte Steinhauserstrasse 19, 6330 Cham, Switzerland (referred to as “robinreal”), operates a digital property letting and marketing platform. The platform digitises the letting process for property managers, owners and landlords, from publishing and distribution to third-party portals through prospect management, communication, viewings and application checks, and enables home seekers to apply for rental properties digitally.

robinreal acts solely as a technical service provider. It is neither a party to nor an intermediary for any tenancy agreement and is not responsible for whether an agreement is concluded or for its terms. Tenancy agreements are concluded directly between landlords and tenants.

robinreal is not responsible for the availability, condition or legal status of advertised properties. The platform supports the technical administration of the letting process and does not provide legal or financial advice.

These terms apply to all platform users. Part B and the individual agreement additionally apply to customers using a paid service model. If they conflict, the individual agreement prevails. Users’ own standard terms or similar documents are expressly excluded.

The following definitions apply to these terms and the agreement:

robinreal offers Basic, Premium and Enterprise service models. Scope, prices and term are set out in the agreement and the service description valid when the agreement is concluded.

An upgrade is possible at any time and takes effect when changed; the additional fee is charged pro rata for the remaining contract period. A downgrade can take effect no earlier than the next renewal period and must be notified at least 30 days in advance unless the agreement provides otherwise.

robinreal aims for high platform availability but does not promise uninterrupted or error-free operation. Planned maintenance is carried out outside normal business hours where possible, and customers will be informed in advance of foreseeable longer interruptions.

Support is available during normal business hours through the published channels, particularly email and the platform. Availability and response-time information is indicative and does not create separate reduction, damages or penalty claims. Section 14 remains reserved.

Fees are governed by the agreement or the current robinreal price list and are communicated before a service is used.

All costs arising from publication on third-party portals, such as Homegate, ImmoScout24, Newhome, Comparis and Flatfox, are passed on to customers in full without markup. Existing customer framework agreements or individual portal terms may be considered on request where technically and contractually possible.

Unless the agreement provides otherwise, invoices are issued monthly in arrears for the elapsed calendar month. Payment is made either directly using the offered online methods, such as credit card or TWINT, or by invoice within 30 days of the invoice date. All invoices are due without deductions.

For late payment, robinreal may charge up to CHF 30 per reminder plus statutory default interest, refer claims to collection at the customer’s cost, and restrict or suspend access until payment is complete.

Unless stated otherwise, fees exclude statutory VAT. Price changes are governed by section 9.

robinreal does not receive rent or security-deposit payments. The tenancy parties alone are responsible for concluding and performing the tenancy agreement.

Term, renewal and ordinary notice periods follow the agreement. Unless agreed otherwise, a fixed term renews for the same period if not terminated in time.

Either party may terminate immediately for good cause, including continuing payment default after reminder and cure period, serious data-protection or confidentiality breaches, or the other party’s insolvency or inability to pay.

After termination, the customer may request an export of customer data in a common structured format within 30 days. robinreal then deletes the data unless statutory retention duties apply, subject to the privacy policy and any data-processing agreement.

For fixed-term agreements, price changes take effect no earlier than the next renewal period and are notified at least 30 days beforehand. If prices increase, the customer may terminate when the increase takes effect.

Otherwise, robinreal may amend its price list with reasonable notice. The price list applicable when the service is used governs.

Data supplied by the customer, particularly property, prospect and contract data, remains the customer’s property. robinreal receives the rights needed to provide the agreed services and may analyse anonymised, aggregated data for statistics, benchmarking and platform development where no customer or individual can be identified.

Setup, adaptation and operation of ERP or other interfaces to customer systems, including third-party costs, are borne by the customer unless agreed otherwise.

Where robinreal processes personal data on the customer’s behalf, the parties enter into a processing agreement under Swiss data-protection law. robinreal provides a standard template, which becomes part of the agreement.

Use is free for home seekers unless a fee is expressly shown before a service is used. If a landlord refuses to let without good cause after a successful application process, any applicable fees are not charged to the home seeker.

Home seekers must keep applications and rental dossiers truthful, complete and current. Submitted documents are made available to the relevant landlord or property manager; details are set out in the Privacy policy.

There is no entitlement to a tenancy agreement. Selection is solely the landlord’s decision, and robinreal is not liable if an agreement is not concluded.

All users must provide truthful, complete and current information. Landlords may advertise only properties they are legally entitled to let; home seekers must ensure their applications and documents are correct.

Landlords must use the platform within the intended digital letting process. Circumventing platform functions to avoid fees or automated processes is prohibited.

False listings, multiple registrations under false identities, unlawful uploads and misuse of APIs or portal integrations are prohibited.

Users must protect credentials. Actions under an account are treated as authorised by that user; robinreal is not responsible for damage caused by improper password or account management.

Users are responsible for ensuring that their platform use complies with applicable law. Landlords must in particular ensure that their listings comply with Swiss tenancy law and regulatory requirements. robinreal may suspend or delete listings or accounts that breach law, third-party rights or these terms.

Users must promptly notify robinreal of errors or inconsistencies in listings, documents or interface messages so they can be corrected.

Landlords warrant that property information, photographs, floor plans and descriptions are truthful, complete, current and not misleading or unfair, and that they have all publication rights.

robinreal is not obliged to review content before publication. Responsibility for accuracy, legality and admissibility remains with the landlord, although robinreal may review, amend or remove content that breaches law or these terms.

The responsible landlord indemnifies robinreal against third-party claims, costs and damage arising from false or unlawful content.

robinreal provides services with due care but cannot guarantee uninterrupted, error-free or continuously available use, or the accuracy, completeness, currency or availability of platform information.

robinreal’s role is limited to technical platform provision, including communication, scheduling, documents, application checks, portal interfaces and cost-optimised publishing. It is not responsible for conclusion or performance of tenancy agreements.

robinreal is not responsible for information or documents entered by landlords or home seekers, including data from external systems or portals. Users must verify such information.

To the extent permitted by law, any warranty or guarantee concerning the quality, condition, suitability or availability of advertised properties is excluded. robinreal is also not liable for disruptions, outages or delays caused by third parties, such as property portals, hosting providers or payment service providers.

robinreal is liable only for intentional or grossly negligent breaches. Liability for slight or medium negligence, consequential loss, lost profit and acts or omissions of engaged third parties is excluded where legally permitted.

Where legally permitted, total liability connected with an agreement or these terms is limited to the fees paid by the affected customer during the 12 months before the event. For free use, liability is excluded except for intentional or grossly negligent breaches.

robinreal is not liable for non-performance or delay caused by an unforeseeable, unavoidable event beyond its control that prevents performance.

This includes war, civil conflict, natural disasters, terrorism, epidemics or pandemics, quarantine, government measures, fire, extended power failures and comparable external events that reasonable measures cannot prevent.

The robinreal platform, including content, software, technology and brands, belongs exclusively to SwissBid GmbH or licensed third parties. Trademark, patent, copyright and trade-secret rights remain with their respective owners. Customer-data rights follow section 10.

Users receive only a non-exclusive, personal and non-transferable right to use the platform lawfully as intended. Reproduction, modification, distribution or commercial use without express permission is prohibited.

In particular, users may not:

• decompile, reverse engineer or otherwise modify the software or any part of it;
• use automated programs or bots to manipulate the platform; or
• use or redistribute robinreal content commercially without express consent.

robinreal may take legal action and claim damages for breaches. Use beyond the contractual scope may result in immediate account suspension and civil or criminal action.

The parties comply with applicable data-protection law when processing personal data under these terms or an agreement. robinreal processes personal data only as permitted by law and its privacy policy. Section 10 applies to processing on behalf of customers.

The full rules on personal-data processing, user rights and security measures are set out in the robinreal Privacy policy.

During the relationship and for five years afterwards, the parties keep confidential information secret, disclose it only as required and use it solely to perform contractual duties. Trade secrets remain protected while secrecy is required.

Confidential information may be shared only with staff or engaged third parties who need it, know it is confidential and are bound by comparable duties.

Confidential information includes documents, files, tables, plans, emails and oral information exchanged directly or indirectly, particularly prices, prospect information and trade secrets.

If the user is a professional real-estate intermediary, both parties may mention that intermediary’s platform use for marketing purposes.

Breaches may result in legal action and damages claims.

Users may not transfer rights or obligations under these terms or their platform use without robinreal’s prior written consent.

robinreal may transfer rights and obligations within its corporate group or as part of a succession and may assign payment claims for collection or financing.

robinreal may engage third parties to provide the platform and related services, including hosting, security and payment providers, and determines which providers are engaged and to what extent.

Unless expressly agreed otherwise, declarations transmitted or stored through electronic media, including email, SMS or platform messages, qualify as written declarations under the Swiss Code of Obligations even without a physical signature.

robinreal may amend these terms. Material changes are announced appropriately with reasonable notice.

Changes are accepted if the user does not object in writing within one month after notice. If the user objects, they may end the business relationship. For fixed-term agreements, the incorporated version continues until the current period ends unless the agreement provides otherwise.

If a provision of these terms or another agreement is or becomes invalid or unenforceable, the remainder is unaffected.

The invalid or unenforceable provision is replaced by an effective provision that comes as close as possible to its economic purpose. The same applies to gaps.

The ordinary courts in Zug, Switzerland have exclusive jurisdiction over disputes connected with these terms or platform use. robinreal may also bring proceedings at a user’s residence or registered office.

The relationship is governed exclusively by substantive Swiss law, excluding conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).